![]() If you need additional assistance with paying your water bill, there are various agencies that may be able to assist you. Online: Dallas 3-1-1 Service Request for Payment Plan In Person: City Hall, 1500 Marilla Street, 2DS (Monday – Friday, 8 a.m. We understand that financial emergencies can arise unexpectedly. Staff is available to assist DWU customers with setting up a payment plan that fits their budget. If you need to discuss a payment plan, you can reach us by any of the following methods.īy Email: (Replies within 1 business day)īy Phone: (214) 651-1441 (Monday – Friday, 8 a.m.- 5 p.m.) Contact customer service for payment verification and cancellation of disconnection. Please pay using an alternate method (see above). If the past due bill becomes delinquent, a termination notice will be mailed. If you receive a termination notice, it is too late to mail your payment. When a bill is not paid before the next billing date, the past due amount will appear on the next bill. Call us at (214) 651-1441 for a list of the pay stations nearest you.Ī night deposit box is located at Dallas City Hall on Marilla Street between Ervay and Akard. This option is available 24 hours a day, 7 days a week.Ĭurrent bills can be paid at any authorized pay station. You may pay your bill by phone using our automated telephone system at (214) 651-1441. Use a check or money order when paying by mail. AutoPay can be initiated online at the City of Dallas ePay site and you will find answers to most frequently asked questions in the FAQ section of the sign in page.Įnclose the bottom portion of your statement with your payment in the return envelope provided. The charges will be debited from your account and credited to your water bill account each month on the due date of your water bill. It allows for an automatic debit from your checking, savings or credit card account. There is no charge for this service.ĪutoPay is easy and convenient. You will be able to view your bills online for 13 months. You must provide an e-mail address so that an e-mail can be sent to you each month when your bill has been posted. Payments will be posted to your account within 2 business days. Once you enroll in this service you can pay your bill online each month. You may pay your bill Online by going to the City of Dallas ePay site.
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